Shipping policy
PetalNest proudly offers free worldwide shipping on every order.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed during weekends or holidays will be processed on the next available business day.
Delivery Time
Estimated international delivery:
7–14 business days
Delivery estimates may vary depending on:
- Destination country
- Customs clearance
- Local courier services
- Weather or transportation disruptions
- Peak shopping seasons
Shipping Confirmation
Once your order ships, you'll receive a confirmation email containing tracking information whenever available.
Customs & Duties
Depending on your country's regulations, customs duties or import taxes may apply.
These charges are determined by local authorities and remain the responsibility of the customer.
Delivery Issues
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking with neighbors or household members
- Contacting your local carrier
- Reaching out to our support team
We'll do our best to assist you in resolving delivery issues.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address.
Orders returned due to incorrect or incomplete addresses may require reshipment fees.